Customer Support

THIS JOB REQUIRES WORKING AT LEAST ONE WEEKEND DAY and additional days during the week (schedule to be worked out with your co-workers).

This is an entry-level role.  You don’t need experience.  But the people who succeed are intelligent, dedicated, learn quickly, and can keep lots of things in their heads at once.

 

YOU:

You’re empathetic, but you can step back from emotionally charged circumstances.  You learn quickly.  You can keep lots of information in your head at once.  You’re easy to work with and loyal to your team.  You love games.

 

THE JOB:

– Respond to messages and reviews from our players.

– Troubleshoot and investigate possible bugs

– Manage user accounts and keep players happy!

– Be part of a successful, growing games startup!

– Learn stuff and grow as a person & professional.

Our CS is message only (no phone).  Email and typing experience is essential.

 

Compensation:

 

US:

Super Lucky Casino is the largest independent developer of social casino games in the world.  We’re profitable and growing quickly.  We produce some of the most fun and successful social casino apps on iTunes, Google Play, and Amazon!

 

We work as a team. Everyone helps everyone. Everyone is a teacher. Everyone is a student. Overall, our goal is to make our team better at what we do.

 

PERKS:

This position is full-time with some schedule flexibility. We offer market-competitive compensation, full benefits, 401K, and PTO. We encourage personal growth and provide everyone an opportunity to grow in whichever direction they are most interested!

 

TO APPLY:

  1. Email csjobs@superluckycasino.com with “CS Role (your last name)” in the subject line
  2. include three bullets on why you’d rock at this role
  3. attach your resume in PDF format (no cover letter)
  4. A 1 paragraph response to this question: Which do you prefer, working with people, or solving problems? Why?

Examples (no, don’t just c&p these):

– I am familiar with and enjoy playing mobile games!

– I consider myself a people person and enjoy helping others!

– I am a fast and efficient worker!

 

We get a lot of applications and we cannot always respond to every one.  Thanks for understanding.

 

To apply for this job email your details to Csjobs@superluckycasino.com